| Setting the Standard for Employees (Web Conference) |
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Tuesday, October 26 2010, 9:30am - 10:30am |
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| Is “walking the talk” a tired old cliché or a bold new concept? According to a Gallup poll, 25% of U.S. employees would fire their bosses if they could. Why? Because many managers set high service standards for their employees, yet fail to abide by those same standards. If you are a manager, you are in an excellent position to lead by example. Your employees will only respect your authority if they observe your excellent customer service skills on a daily basis. Customer loyalty must be a top-down initiative. Learn how you can earn greater respect and increase employee loyalty. |
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Printable SGA Network 2010 Calendar